GENPA, which started commercial activities in 1978 as a company of the group under the leadership of Dr. Zeynel Abidin Erdem engaging in imports and marketing of various industrial and commercial products from 1965 to date also opened its doors to the communications world since the inception of GSM technology in Turkey in the year 1993. Acting as a pioneer with the vision to serve in the expansion of technological products, services and innovations, GENPA has become the leader company of Erdem Holding by incorporating all components of modern marketing activities into its organization.
“GENPA offers wholesales and retail sales backed up by distribution and technical services, including the sales of Apple iPhone, iPad and accessories in collaboration with Turkcell, next to Nokia and Samsung mobile phones and accessories for which it acts as Turkish distributor. As Turkcell distributor, it not only distributes Turkcell campaign devices but also sells credits, not to mention, SIM Cards, Microsmart card, Prepaid Cards and their back-ups. Cellular Line, Jawbone, Griffin, Motorola, Energizer, Blackberry, White Diamonds and Gear4 are all globally leading brands in mobile accessories, and Genpa imports and markets their products.”
With its operations in chain store field under the brand Genpatech, Genpa offers all its products in its range to end consumers either online at www.genpatech.com or through Tele-Sales Team on phone (0212 359 0 359).
With its call center from which end users may seek assistance (0212 359 0 359) and technical service units with their sleek and state-of-art technology equipment backed by pre-market and after-market services, GENPA targets to enjoy a continuous and healthy communication with consumers, and is at the disposal of its customers in the telecommunication industry owing to nearly 3,600 dealers and more than 5,400 points of sales throughout the country.
GENPA has Regional Directorates in a total of 10 major centres, namely İstanbul (European and Asian Sides) Ankara, İzmir, Adana, Trabzon, Konya, Bursa, Diyarbakır and Erzurum as well as Regional Representatives and After Sales Service Points in Samsun, Antalya and Denizli.
Driven by social responsibility awareness, GENPA, breaking a new ground in its own field in Turkey, passes its experiences in the GSM sector on to the youngsters. With GSM Training laboratory set up in Sisli Industrial Vocational High School and the applied training in Buyuk Hanli Industrial Vocational High School, GENPA aims at bringing up highly-qualified personnel for the industry.
GENPA currently ranks number six in Top 500 IT Companies of Turkey according to a survey by Intermedya, “Top 500 IT Companies Turkey 2010”
GENPA’s quality and guarantee has been approved by ABS QE (Quality Evaluations), one of the world’s leading certification companies, through Quality Certificate ISO 9001: 2000 issued on October 1, 2003 and OHSAS 18001 Occupational Health and Safety as well as the Environmental Management System ISO 14001 in November 2005. GENPA, being Turkey’s first GSM distributor and technical service awarded with these 3 certificates; has been also certified for compliance of the corporate GSM sales concept, Genpatech shops and Genpatech virtual market with such documentation.
GENPA, regarding its dealers and end users as its most important asset, has accepted as its quality policy to reinforce its credibility and brand as well as to constantly develop itself in accordance with international standards by offering creative, different solutions and products thanks to the strength it takes from its young and dynamic employees.
